Frequently Asked Questions

No matter which tier you choose, every Social Circle package is built on the same strong foundation. Here is what every client gets from day one:

We do not do bare-bones. We do not do cookie-cutter. Every client, regardless of package, gets the full foundation their brand deserves.

We do not lock you into long-term contracts. We believe our results speak for themselves and that you should stay because you love what we do, not because you are obligated to. Contract terms are discussed during your consultation, so everything is clear before we get started.

Absolutely. As your business grows, your social media needs may grow too. We make it easy to upgrade your package or add services at any time. Just reach out to your account manager, and we will make it happen.

Yes. While our core tiers cover most business needs, we understand that every business is different. If you have specific needs that fall outside of our standard packages, we are happy to build a custom proposal for you. Our ELEVATE packages are a great example of this: fully tailored based on your content shoot needs, location, and goals.

This is covered during your consultation. We are fully transparent about all costs upfront, so there are never any surprises on your invoice.

Once you are officially part of the Circle, your dedicated account manager will reach out to schedule your strategy call. We learn everything about your brand: your voice, your offers, your audience, plus your goals, and build a content strategy around it. From there, your content calendar is set, your platforms are optimized, and your social presence starts performing.

Social media is a long game, and we will always be honest with you about that. Most clients begin seeing meaningful growth in engagement, reach, and inbound inquiries within 3 to 6 months of consistent management.

Businesses that invest in social media management see up to a 34% increase in website traffic within that window. We track everything monthly, so you always know exactly where you stand.

Natalie and Jessica will be your direct points of contact, alongside a dedicated designer, and they’ll be the one who knows your brand inside and out. That means you are getting a real person who shows up for your account every single month and is always just a message away.

Yes. While we have a dedicated specialty in medspas and aesthetic practices, The Social Circle works with businesses across a wide range of industries, including service-based businesses, contractors, retail, wellness, and more.

If you are a business owner who needs a strong social media presence, we would love to talk.

We want you to love everything we create. If something does not feel right, like the tone, the visual, or the caption, just let your account manager know, and we will revise it. Your brand is our priority, and we take feedback seriously.

We do. Our team writes all captions in your brand voice, tailored to your audience and optimized with relevant hashtags and keywords. The goal is always for your content to sound like you, just with a strategic edge.

Depending on your package, we create a mix of custom graphics, short-form video (Reels), carousels, and story content. Everything is original and built specifically for your brand. We do not use generic stock templates.

That depends on your package. Our ELEVATE — Exposure package includes a monthly on-site content shoot where we come to you and capture everything. Our ELEVATE — Elevate package is designed for clients who provide their own raw footage and want us to handle editing, strategy, and execution.

Our core Essential, Elite, and Empire packages are discussed during your consultation to determine the best content approach for your business.

We manage Instagram, Facebook, TikTok, and more, depending on your package. During your consultation, we will identify which platforms make the most sense for your business and audience.

Our packages include sponsored ad creation and management, meaning we build the ad, write the copy, make the creative, set the targeting, and monitor performance. We combine paid advertising with organic strategy to maximize your reach and make sure your brand shows up in front of the right people at the right time.

Yes. Your package fee covers our management and creative services. Any ad spend goes directly to the platform (Facebook, Instagram, etc.) and is separate from your monthly package investment. We will help you determine an appropriate budget.

This is our proactive audience growth strategy. We identify and connect with potential clients, partners, and referral sources in your market, follow up with engaged users, and build relationships that translate into real business opportunities. Empire package clients also receive strategic group sharing to further expand organic reach.

We are committed to your growth, and we take underperformance seriously. If you have concerns about results, your account manager is your first point of contact. We will review the data together, identify what needs to shift, and adjust the strategy accordingly. Brands that use analytics to guide their content see better-performing posts 60% more often, and that data-driven approach is exactly how we operate.

Not much. Access to your social media platforms, a little time for your onboarding strategy call, and your brand details, like logo, colors, offers, and tone. From there, we handle the rest. The goal is to take things off your plate, not add to them.

Absolutely. Whether you are starting from zero or rebuilding a neglected page, we know exactly how to build a presence from the ground up. In fact, some of our most dramatic growth stories started with a brand-new account and a clear strategy.

A few things. We are not a faceless agency that hands you off to a junior team member and disappears. You get a dedicated account manager who genuinely knows your brand, and that starts at the very top. Natalie is the first point of contact for each of her clients, personally creates every strategy, and reviews all content before it ever reaches you for approval. We combine strategy, original content, daily engagement, paid advertising, and reporting into one seamless monthly experience.

And as a small business ourselves, we understand what is at stake, which is why we show up every month like your growth is our own. Because honestly, it feels that way.